Wednesday, July 27, 2005

Cutting the Chord

Ah, sweet confrontation. Sometimes it brings out my better side. So today I ended my 4 year dysfuntional relationship with AT&T/ Cingular Wireless. This summer they couldn't credit my account for roaming charges, like they had done in the past. "Cathy" who couldn't provide me with a contact phone number or email (sure sign of excellent customer service) told me my roaming charges were justified. I said, "and some people say bombing Iraq is justified". This southern belle (at least she's in the domestic US) was silenced. I continued "we're human here, and your customer service isn't what I signed up for with AT&T, so I'd like to cancel. The dumb robotic woman asked, "do you have any friends who would be interested in our service?". I said, "why would I ever recommend this service which i think sucks, hence i'm cancelling my service...?" once again, silenced.

She proceeded to threaten me with cancelling charges, and what our relationship "could have been". I said...your loss...and by the way, i'm not paying any of the bills you send me...get your collecting agents geared up! Have a nice life....

Why does this oddly resemble bad break-ups?

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